Niki Cheong is a seasoned Business Operations Manager with over 25 years of professional experience, including more than 12 years in regional operations across Malaysia, Hong Kong and Singapore. She has a proven track record in optimising office environments, streamlining processes and enhancing employee engagement.

Throughout her career Niki has excelled in designing scalable Standard Operating Procedures (SOPs), negotiating key property contracts and implementing performance frameworks that promote transparency, efficiency and organisational alignment. Renowned for managing seamless office relocations, digital system rollouts and operational strategy aligned with employee experience, she has been instrumental in delivering consistently high‑performing operations across multiple markets. She also has a strong ability to bridge operational efficiency and employee satisfaction and is dedicated to building scalable systems and strategies that support long‑term organisational success.

She holds a Master of Business Administration (General Management), a Diploma in Hospitality and Tourism Management and a Diploma in Business Administration.